Customer Lifecycle Analyst - Financial Crime
About the job
The Financial Crime Customer Lifecycle Analyst job is all about contributing to the Group’s Anti-Money Laundering and Counter Terrorism Financing obligations while ensuring exceptional customer service. This position plays a vital role in protecting the community and enhancing operational efficiency. The team thrives on collaboration and continuous improvement, making it a fantastic opportunity for those passionate about disrupting financial crime.
You'll be responsible for
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Maintaining compliance
Keeping an up-to-date understanding of AML, CTF, and sanctions obligations relevant to the job.🌟
Enhancing customer experience
Prioritising customers and their experiences to achieve the Group’s NPS+30 goal.📝
Documenting interactions
Accurately recording customer interactions and findings in a timely manner.Key criteria
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Understanding of AML/CTF regulations
Knowledge of anti-money laundering and counter-terrorism financing obligations.View
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Experience in operational environments
Background in fast-paced, high-volume operational settings.View
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Tertiary education completion
Completion of relevant tertiary education preferred.View
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