PEXA3 followers4 jobs

Customer Support Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at PEXA, you will be the friendly, knowledgeable voice our customers rely on. Your work will directly impact the experience of conveyancers, lawyers, and financial professionals as you help them navigate our digital settlement platform. The team thrives in a supportive hybrid setup, where collaboration and continuous learning are at the heart of what we do.

You'll be responsible for

🌟

Delivering exceptional first-line support

Ensuring every interaction builds trust and confidence in our platform.
🔧

Resolving customer queries

Troubleshooting issues and keeping digital property settlements running smoothly across Australia.
🤝

Collaborating with internal teams

Partnering with Level 2 and other teams to ensure every issue is followed through and resolved to a high standard.

Key criteria

📞

Multi-channel support experience

Experience managing customer inquiries across various communication channels.

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💬

Customer communication skills

Demonstrated ability to deliver clear and empathetic support.

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🖥️

Technical proficiency

Experience working with systems like Salesforce CRM and Genesis.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Multi-channel support experience
Experience managing customer inquiries across various communication channels.

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Customer communication skills
Demonstrated ability to deliver clear and empathetic support.

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Technical proficiency
Experience working with systems like Salesforce CRM and Genesis.

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User training experience
Experience guiding users and collaborating with internal teams.

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Adaptability in fast-paced environments
Proven ability to thrive amidst competing priorities.

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