About the job
As a Customer Support Specialist at PEXA, you will be the friendly, knowledgeable voice our customers rely on. Your work will directly impact the experience of conveyancers, lawyers, and financial professionals as you help them navigate our digital settlement platform. The team thrives in a supportive hybrid setup, where collaboration and continuous learning are at the heart of what we do.
You'll be responsible for
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Delivering exceptional first-line support
Ensuring every interaction builds trust and confidence in our platform.🔧
Resolving customer queries
Troubleshooting issues and keeping digital property settlements running smoothly across Australia.🤝
Collaborating with internal teams
Partnering with Level 2 and other teams to ensure every issue is followed through and resolved to a high standard.Key criteria
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Multi-channel support experience
Experience managing customer inquiries across various communication channels.View
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Customer communication skills
Demonstrated ability to deliver clear and empathetic support.View
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Technical proficiency
Experience working with systems like Salesforce CRM and Genesis.View
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