Customer Operations Lead
About the job
Heidi is on a mission to revolutionise healthcare with an AI Care Partner that enhances clinician-patient interactions. As a Customer Operations Lead, you will play a pivotal role in scaling the Customer Success team, ensuring operational clarity and efficiency. Collaboration is key, as you will work closely with various teams to streamline workflows and improve customer experiences.
You'll be responsible for
👁️
Building operational visibility
Defining and tracking the metrics that matter across the customer lifecycle, building dashboards and reporting that help teams focus on highest value work and leadership make better decisions.⚙️
Improving customer workflows
Designing and improving operational processes across onboarding, implementations, support handoffs, escalations, nurture, upsell, and renewals.🚀
Driving operational execution
Helping move important operational initiatives forward across the customer organization, bringing structure, follow-through, and accountability to cross-functional work.Key criteria
📊
Operational metrics experience
Proven experience defining and tracking key operational metrics.View
🔧
Workflow improvement skills
Demonstrated ability to design and enhance operational workflows.View
🤝
Cross-functional collaboration
Experience partnering with diverse teams to drive operational success.View
View more
