Heidi Health19 followers27 jobs

Customer Operations Lead

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

Heidi is on a mission to revolutionise healthcare with an AI Care Partner that enhances clinician-patient interactions. As a Customer Operations Lead, you will play a pivotal role in scaling the Customer Success team, ensuring operational clarity and efficiency. Collaboration is key, as you will work closely with various teams to streamline workflows and improve customer experiences.

You'll be responsible for

👁️

Building operational visibility

Defining and tracking the metrics that matter across the customer lifecycle, building dashboards and reporting that help teams focus on highest value work and leadership make better decisions.
⚙️

Improving customer workflows

Designing and improving operational processes across onboarding, implementations, support handoffs, escalations, nurture, upsell, and renewals.
🚀

Driving operational execution

Helping move important operational initiatives forward across the customer organization, bringing structure, follow-through, and accountability to cross-functional work.

Key criteria

📊

Operational metrics experience

Proven experience defining and tracking key operational metrics.

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🔧

Workflow improvement skills

Demonstrated ability to design and enhance operational workflows.

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🤝

Cross-functional collaboration

Experience partnering with diverse teams to drive operational success.

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View more

Meet the team

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4 criteria for this job
Operational metrics experience
Proven experience defining and tracking key operational metrics.

View

Workflow improvement skills
Demonstrated ability to design and enhance operational workflows.

View

Cross-functional collaboration
Experience partnering with diverse teams to drive operational success.

View

Dashboard development expertise
Proven skills in building dashboards for operational visibility.

View

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