Field Operations Lead
About the job
This job is about leading the delivery of a world-class end user experience across Treasury Wine Estates' global sites. By driving excellence in field operations, you will set the benchmark for End User Services management and provide critical support for various teams. The team values collaboration and is committed to making a tangible impact on the employee experience.
You'll be responsible for
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Leading field operations
Manage and develop a global team of field technicians, setting standards for End User Services (EUS), service quality, and customer-focused support across TWE locations.🔧
Overseeing task, incident, asset and vendor management
Drive end-to-end task, incident and problem management, oversee the lifecycle of end-user technology assets, and manage relationships with service providers, technology suppliers, and regional support partners.🛡️
Delivering critical onsite support
Provide hands-and-feet support for network, infrastructure, technical applications, and service desk teams, ensuring effective delivery of site-based services and activities.Key criteria
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Leadership experience
Proven experience leading field services and support teams.View
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Technical expertise
Strong knowledge of end user services and IT Service Management.View
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Multi-site experience
Demonstrated success in geographically dispersed environments.View
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