The Law Society of NSW
Customer Operations Representative
JuniorMid levelFull-timeHybridMaroochydore QLD, AustraliaAdministrationBusiness operationsCustomer servicePosted 6 hours ago
View your fit0 of 9 criteria met
About the job
This job is all about being a Customer Operations Representative at Computershare Utility Services, where you will support key meter to cash activities for water customers. Your work will directly contribute to simplifying and strengthening retail utility operations, ensuring reliable outcomes for customers. The team thrives in a collaborative and friendly environment, valuing continuous improvement and accuracy in every task.
You'll be responsible for
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Processing customer activities
Accurately process customer and account activities, including applications, billing, payments, refunds, concessions, direct debits, metering and change of ownership requests.✉️
Managing customer enquiries
Manage customer enquiries across email, resolving issues efficiently and escalating where required.🗂️
Maintaining account information
Maintain accurate account information through data entry, billing and metering validations, and timely customer correspondence.What we're looking for
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Data processing experience
Proven ability to process data accurately and efficiently in fast-paced environments.View fit
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Strong communication skills
Confident communicator with strong written, verbal, and interpersonal skills.View fit
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Organizational skills
Highly organized with solid administrative and computer skills.View fit
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