BOQ Group
1 interested8 jobs

Customer Relations Consultant - IDR

JuniorMid levelContractHybridElizabeth St, Melbourne VIC 3000, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This Customer Relations Consultant job is all about creating exceptional customer experiences and supporting BOQ Group in its mission to listen and learn from its customers. The impact of this role is significant, as every interaction contributes to better outcomes for both customers and the business. The team thrives on collaboration, continuous improvement, and a genuine commitment to customer advocacy.

You'll be responsible for

📞

Managing customer complaints

Handling complaints in line with BOQ Group’s Complaints Policy and Procedure, ensuring customers feel heard and supported.
📊

Sharing insights and trends

Collaborating with teams to identify trends and share insights that drive continuous improvement in customer experience.
📝

Capturing customer feedback

Gathering valuable feedback to help shape better products and processes across the Group.

Key criteria

🤝

Customer experience expertise

Experience in creating positive customer interactions.

View

📊

Analytical thinking skills

Demonstrated ability to analyze customer feedback and trends.

View

🗣️

Clear communication skills

Proven ability to communicate effectively under pressure.

View

Meet the team

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3 criteria for this job
Customer experience expertise
Experience in creating positive customer interactions.

View

Analytical thinking skills
Demonstrated ability to analyze customer feedback and trends.

View

Clear communication skills
Proven ability to communicate effectively under pressure.

View

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