About the job
This Customer Relations Consultant job is all about creating exceptional customer experiences and supporting BOQ Group in its mission to listen and learn from its customers. The impact of this role is significant, as every interaction contributes to better outcomes for both customers and the business. The team thrives on collaboration, continuous improvement, and a genuine commitment to customer advocacy.
You'll be responsible for
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Managing customer complaints
Handling complaints in line with BOQ Group’s Complaints Policy and Procedure, ensuring customers feel heard and supported.📊
Sharing insights and trends
Collaborating with teams to identify trends and share insights that drive continuous improvement in customer experience.📝
Capturing customer feedback
Gathering valuable feedback to help shape better products and processes across the Group.Key criteria
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Customer experience expertise
Experience in creating positive customer interactions.View
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Analytical thinking skills
Demonstrated ability to analyze customer feedback and trends.View
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Clear communication skills
Proven ability to communicate effectively under pressure.View
