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Customer Relationship Specialist - Ashgrove

JuniorMid levelFull-timeHybridAshgrove QLD, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service and building lasting relationships with clients at BOQ Group. The impact of this position is significant, as it helps customers navigate their financial needs while contributing to a supportive and fun team environment. Collaboration and a positive attitude are key to thriving in this role.

You'll be responsible for

🌟

Providing customer service

Delivering outstanding customer service by identifying and supporting customers with their financial needs.
🤝

Developing relationships

Building strong customer relationships through regular contact and proactive lead management.
👩‍🏫

Coaching team members

Coaching and supporting Customer Service Officers to enhance their performance and customer interactions.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in banking.

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📈

Retail banking knowledge

Demonstrated understanding of retail banking and consumer lending.

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🤝

Relationship management skills

Experience building and maintaining strong customer relationships.

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Meet the team

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in banking.

View

Retail banking knowledge
Demonstrated understanding of retail banking and consumer lending.

View

Relationship management skills
Experience building and maintaining strong customer relationships.

View

Technical financial systems proficiency
Experience confidently using various financial software systems.

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