BOQ Group51 jobs

Customer Relationship Specialist - Hobart

JuniorMid levelFull-timeHybridHobart TAS 7000, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing outstanding customer service at BOQ Group, where a passion for helping others is key. The role focuses on identifying and supporting customers with their financial needs while working closely with the Branch Manager to build strong relationships. The team thrives on collaboration and is dedicated to creating positive experiences for both customers and colleagues.

Meet the team

About the company

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You'll be responsible for

🌈

Providing customer service

Delivering outstanding customer service by identifying and supporting customers with their financial needs.
🤗

Building relationships

Developing strong customer relationships through regular contact and proactive lead management.
👩‍🏫

Coaching team members

Coaching Customer Service Officers to enhance their skills and improve customer interactions.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🏦

Retail banking knowledge

Proven knowledge of retail banking and consumer lending practices.

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🤝

Relationship building skills

Experience developing long-lasting customer relationships and trust.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Retail banking knowledge
Proven knowledge of retail banking and consumer lending practices.

View

Relationship building skills
Experience developing long-lasting customer relationships and trust.

View

Technical financial systems proficiency
Experience using various financial systems effectively and efficiently.

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