BOQ Group50 jobs

Customer Relationship Specialist - Robina

JuniorMid levelFull-timeOfficeRobina QLD 4226, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Robina branch, working closely with the Branch Manager and a supportive team. Your impact will be felt as you deliver exceptional service by identifying and responding to customers’ financial needs. The team thrives on collaboration and is dedicated to creating a positive experience for every customer.

Meet the team

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You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals, matching them with suitable banking solutions.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth customer experience.
👥

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking.

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📊

Financial systems navigation

Proven ability to navigate financial systems with ease.

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🤝

Coaching skills

Experience coaching team members on service excellence and lead identification.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service, ideally in banking.

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Financial systems navigation
Proven ability to navigate financial systems with ease.

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Coaching skills
Experience coaching team members on service excellence and lead identification.

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Attention to detail
Strong attention to detail for managing loan maintenance requests.

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