BOQ Group51 jobs

Customer Relationship Specialist - Direct to Bank

JuniorMid levelFull-timeHybridGeorge St, Sydney NSW, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service while working closely with a supportive and fun team at BOQ Group. The impact of this position is significant, as it involves helping customers explore their financial needs and connecting them with the right products and services. The team thrives on collaboration and is dedicated to creating positive experiences for both customers and colleagues.

Meet the team

About the company

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You'll be responsible for

💼

Providing customer service

Delivering outstanding customer service by identifying and supporting customers with their financial needs.
🤝

Building relationships

Developing customer relationships through regular contact and proactive lead management.
👩‍🏫

Coaching team members

Coaching Customer Service Officers to enhance their skills and performance.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in banking.

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📊

Retail banking knowledge

Demonstrated understanding of retail banking and consumer lending.

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🤝

Relationship building skills

Experience fostering long-lasting customer relationships and referrals.

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A meaningful career starts with a match

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View your fit

4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in banking.

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Retail banking knowledge
Demonstrated understanding of retail banking and consumer lending.

View

Relationship building skills
Experience fostering long-lasting customer relationships and referrals.

View

Technical system proficiency
Experience using various financial systems effectively.

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