About the job
As a Customer Relationship Specialist at BOQ, you will be the friendly face of the branch, helping customers feel confident in their financial decisions. Your role is vital in building genuine relationships and delivering personalized banking experiences. Working closely with a supportive team, you will engage customers in meaningful conversations and connect them with the right solutions, all while contributing to a collaborative and growth-oriented environment.
You'll be responsible for
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Engaging customers
Engaging customers in quality conversations to uncover their goals and needs across a broad range of products.📊
Managing loan variations
Managing loan variations, pricing requests, and top-ups with care and accuracy for a smooth customer experience.🤗
Coaching team members
Contributing to the growth of the wider team by coaching and supporting Customer Service Officers.Key criteria
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Customer service experience in banking
Demonstrated experience in customer service within banking or financial services.View
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Proactive and solutions-focused mindset
Natural curiosity and a positive approach to problem-solving.View
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Attention to detail
Strong focus on delivering accurate, high-quality outcomes.View
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