About the job
As a Customer Relationship Specialist at BOQ in Toowoomba, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. This job is all about engaging with customers, understanding their financial needs, and providing tailored banking solutions. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.📄
Managing loan maintenance requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.👥
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.What we're looking for
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Customer service experience
Proven experience in customer service, ideally in banking or financial services.View fit
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Attention to detail
Demonstrated ability to navigate financial systems accurately.View fit
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Communication skills
Strong communication skills with a passion for helping others.View fit
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