About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our North Rockhampton branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by identifying and responding to customers’ financial needs. The team thrives on collaboration and is dedicated to making a real impact in the banking experience.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with appropriate banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth customer experience.👥
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.View
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Attention to detail
Proven ability to navigate financial systems accurately.View
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