About the job
This job is all about providing exceptional customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a supportive and fun team that values collaboration and personal growth. The focus is on creating positive customer experiences while contributing to a workplace that embraces diversity and inclusion.
You'll be responsible for
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Providing customer service
Delivering outstanding customer service by identifying and supporting customers with their financial needs.🔗
Developing customer relationships
Building and maintaining strong relationships with customers through regular contact and proactive lead management.👩🏫
Coaching team members
Coaching Customer Service Officers to enhance their skills and improve customer interactions.Key criteria
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Customer service experience
Demonstrated experience delivering outstanding customer service in a retail environment.View
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Retail banking knowledge
Experience in the retail banking industry, particularly in consumer lending.View
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Relationship building skills
Proven ability to develop and maintain long-lasting customer relationships.View
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