BOQ Group58 jobs

Customer Relationship Specialist PT - Bowral

JuniorMid levelPart-timeHybridBowral NSW 2576, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 1 month ago
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About the job

This job is about providing outstanding customer service at BOQ Group, where passion for customer care meets a supportive and fun team environment. The impact of this job is significant, as it involves helping customers explore their financial needs and connecting them with the right products and services. The team values collaboration and a personalized approach, ensuring that everyone feels empowered to bring their best selves to work.

You'll be responsible for

🌟

Providing customer service

Identifying and supporting customers to explore their financial needs and providing relevant products and services.
💬

Developing customer relationships

Building strong relationships with customers through regular contact and proactive lead management.
👩‍🏫

Coaching team members

Supporting and coaching Customer Service Officers to enhance team performance.

Key criteria

💼

Customer relationship management experience

Demonstrated experience building and maintaining customer relationships.

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🏦

Retail banking experience

Experience in the retail banking industry, particularly in consumer lending.

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🗣️

Excellent communication skills

Strong written and verbal communication skills for effective customer interactions.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer relationship management experience
Demonstrated experience building and maintaining customer relationships.

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Retail banking experience
Experience in the retail banking industry, particularly in consumer lending.

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Excellent communication skills
Strong written and verbal communication skills for effective customer interactions.

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Attention to detail
Proven ability to manage customer needs with precision and care.

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Collaborative team contributor
Experience working in a team-oriented environment, supporting colleagues.

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