About the job
This job is about providing outstanding customer service at BOQ Group, where passion for customer care meets a supportive and fun team environment. The impact of this job is significant, as it involves helping customers explore their financial needs and connecting them with the right products and services. The team values collaboration and a personalized approach, ensuring that everyone feels empowered to bring their best selves to work.
You'll be responsible for
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Providing customer service
Identifying and supporting customers to explore their financial needs and providing relevant products and services.đŹ
Developing customer relationships
Building strong relationships with customers through regular contact and proactive lead management.đ©âđ«
Coaching team members
Supporting and coaching Customer Service Officers to enhance team performance.Key criteria
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Customer relationship management experience
Demonstrated experience building and maintaining customer relationships.View
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Retail banking experience
Experience in the retail banking industry, particularly in consumer lending.View
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Excellent communication skills
Strong written and verbal communication skills for effective customer interactions.View
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