About the job
As a Customer Relationship Specialist at BOQ in Chermside, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers’ financial needs, engaging them in meaningful conversations, and ensuring a smooth banking experience. The team thrives on collaboration and is dedicated to transforming the future of banking.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.🌱
Coaching team members
Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Financial systems navigation
Proven ability to navigate financial systems with attention to detail.View
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Proactive communication skills
Experience engaging customers and identifying their financial needs.View
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