About the job
This job is all about providing exceptional customer service and building meaningful relationships with clients at BOQ Group. The impact of this position is significant, as it helps customers navigate their financial needs and connects them with the right products and services. The team thrives on collaboration, support, and a shared commitment to going above and beyond for every customer.
You'll be responsible for
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Providing customer service
Delivering outstanding customer service by identifying and supporting customers with their financial needs.đ€
Developing relationships
Building and nurturing customer relationships through regular contact and proactive lead management.đ„
Coaching team members
Coaching Customer Service Officers to enhance their skills and performance.Key criteria
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Customer service experience
Demonstrated experience delivering outstanding customer service in financial settings.View
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Retail banking knowledge
Experience in retail banking, particularly in consumer lending.View
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Relationship building skills
Proven ability to develop long-lasting customer relationships.View
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