About the job
As a Customer Relationship Specialist at BOQ in Mt Gravatt, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by identifying and responding to customers’ financial needs, engaging them in meaningful conversations, and managing loan requests. The team thrives on collaboration and is committed to creating a positive impact in the community.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience.👥
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.View
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Attention to detail
Proven ability to navigate financial systems with precision.View
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