About the job
This job is all about providing exceptional customer service and supporting clients in exploring their financial needs. At BOQ Group, you will be part of a driven and fun team that values collaboration and personal growth. The environment encourages building strong relationships and going above and beyond for customers and colleagues alike.
You'll be responsible for
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Providing customer service
Delivering outstanding customer service by identifying and supporting customers with their financial needs.🤝
Developing customer relationships
Building strong relationships with customers through regular contact and proactive lead management.👩🏫
Coaching team members
Coaching Customer Service Officers to enhance their skills and performance.Key criteria
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Customer service experience
Proven experience delivering outstanding customer service in a professional setting.View
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Retail banking knowledge
Demonstrated understanding of retail banking and consumer lending practices.View
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Relationship-building skills
Experience developing long-lasting relationships with customers.View
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