About the job
This job is about providing outstanding customer service at BOQ Group, where a passion for helping others meets a supportive and fun team environment. The role is crucial in identifying and supporting customers with their financial needs, ensuring they receive the right products and services. Team members thrive on collaboration and a shared commitment to creating positive experiences for customers and colleagues alike.
You'll be responsible for
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Providing outstanding customer service
Identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services, and facilitate referrals to specialist teams where required.🤝
Developing customer relationships
Working closely with the Branch Manager to maintain regular contact with customers, manage leads proactively, and seek opportunities for referrals.📚
Coaching Customer Service Officers
Supporting and guiding Customer Service Officers to ensure a high standard of service is maintained.Key criteria
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Customer service experience
Proven experience delivering outstanding customer service in a financial setting.View
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Retail banking knowledge
Experience in retail banking, particularly in consumer lending.View
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Relationship-building skills
Demonstrated ability to build and maintain long-lasting customer relationships.View
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