BOQ Group
1 interested8 jobs

Customer Relationship Specialist - Direct to Bank

JuniorMid levelFull-timeHybridElizabeth St, Melbourne VIC 3000, AustraliaPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a supportive and fun team that values collaboration and inclusivity. The focus is on understanding customer needs and providing tailored financial solutions, making a real impact in their lives.

You'll be responsible for

🌟

Providing customer service

Delivering outstanding customer service by identifying and supporting customers with their financial needs.
🔗

Building relationships

Developing strong customer relationships through regular contact and proactive lead management.
👩‍🏫

Coaching team members

Coaching Customer Service Officers to enhance their skills and improve customer interactions.

Key criteria

💼

Customer service experience

Proven experience delivering outstanding customer service.

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🏦

Retail banking knowledge

Experience in the retail banking industry, especially consumer lending.

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🤝

Relationship building skills

Demonstrated ability to build long-lasting customer relationships.

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Meet the team

About the company

Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering outstanding customer service.

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Retail banking knowledge
Experience in the retail banking industry, especially consumer lending.

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Relationship building skills
Demonstrated ability to build long-lasting customer relationships.

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Communication skills
Strong written and verbal communication skills for effective interactions.

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Attention to detail
Proven attention to detail in customer interactions and documentation.

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