BOQ Group1 follower38 jobs

Customer Relationship Specialist

JuniorMid levelFull-timeHybrid210 George St, Sydney NSW 2000, AustraliaPosted 1 day agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about providing outstanding customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a driven and supportive team that values collaboration and inclusivity. The focus is on creating positive customer experiences while contributing to a workplace that embraces diversity and fosters personal and professional growth.

You'll be responsible for

🌟

Providing outstanding customer service

Identifying and supporting customers to explore their current and future financial needs, while facilitating referrals to specialist teams as needed.
🤝

Developing customer relationships

Working closely with the manager to maintain regular contact and proactively manage leads for referrals.
🔧

Executing customer loan maintenance

Managing customer loan maintenance needs and coaching Customer Service Officers to enhance team performance.

Key criteria

💼

Customer service experience

Proven experience in delivering outstanding customer service.

View

🏦

Retail banking knowledge

Experience in the retail banking industry, especially consumer lending.

View

🤝

Relationship building skills

Demonstrated ability to build long-lasting customer relationships.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Customer service experience
Proven experience in delivering outstanding customer service.

View

Retail banking knowledge
Experience in the retail banking industry, especially consumer lending.

View

Relationship building skills
Demonstrated ability to build long-lasting customer relationships.

View

Technical system proficiency
Experience using various financial systems effectively.

View

Communication skills
Strong written and verbal communication skills are essential.

View

Similar jobs

View all
BOQ Group
BOQ Group
Customer Relationship Specialist - Hervey BayHervey Bay, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face in the Hervey Bay branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers' financial needs, while also playing a key role in coaching team members and championing digital banking tools. The team thrives on collaboration and is committed to reshaping the future of banking.
BOQ Group
BOQ Group
Customer Relationship Specialist - 116 Queen StreetBrisbane City, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Queen Street branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by understanding customers’ financial needs and providing tailored banking solutions. The team thrives on collaboration and is dedicated to creating a positive impact in the community.
BOQ Group
BOQ Group
Customer Relationship SpecialistMount Eliza, VIC · Full-time
This job is about providing exceptional customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a supportive and fun team that values collaboration and inclusivity. The focus is on personal growth and creating positive experiences for both customers and colleagues.
BOQ Group
BOQ Group
Customer Relationship SpecialistCanning Vale, WA · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face in our Canberra branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, making a real impact in the lives of our customers.