BOQ Group39 jobs

Customer Relationship Specialist - Mackay City

JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ in Mackay City, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. This job is all about engaging with customers, understanding their financial needs, and providing tailored banking solutions. The team thrives on collaboration and is dedicated to creating a positive impact in the community.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals and matching them with the right banking solutions.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👥

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking.

View

🔍

Attention to detail

Proven ability to manage financial systems accurately.

View

📈

Experience with consumer lending

Experience with consumer lending processes is a plus.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service, ideally in banking.

View

Attention to detail
Proven ability to manage financial systems accurately.

View

Experience with consumer lending
Experience with consumer lending processes is a plus.

View

Collaborative mindset
Proven ability to work effectively in team environments.

View

Similar jobs

View all
BOQ Group
BOQ Group
Customer Relationship Specialist - NewsteadBrisbane, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face in our Newstead branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is vital in identifying and responding to customers' financial needs, engaging them in meaningful conversations, and ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, creating a positive environment where everyone can grow and succeed.
BOQ Group
BOQ Group
Customer Relationship Specialist - Mt ElizaMount Eliza, VIC · Full-time
This job is all about providing exceptional customer service in a supportive and fun team environment. At BOQ Group, you will have the opportunity to make a real impact by helping customers explore their financial needs and connecting them with the right products and services. The team thrives on collaboration and a shared commitment to going above and beyond for every customer.
Commonwealth Bank
Commonwealth Bank
Customer Service SpecialistMelbourne, VIC · Perth, WA · Full-time
The Customer Service Specialist position in the Commercial Discharges team at CommBank offers an exciting opportunity to build a career in Commercial Lending operations. This role is vital in ensuring exceptional service delivery to a diverse range of business customers. The team thrives on collaboration and a strong customer obsession, working closely together to meet high operational demands.
BOQ Group
BOQ Group
Customer Relationship Specialist - BeenleighBeenleigh, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Beenleigh branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying customers’ financial needs and matching them with the right banking solutions, while also managing loan requests and coaching team members. The team thrives on collaboration and a proactive approach to customer service, ensuring a positive impact on the community.