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Customer Relationship Specialist - Albany Creek

JuniorMid levelFull-timeOfficeAlbany Creek QLD 4035, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Albany Creek branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers’ financial needs, while also playing a key role in coaching team members and championing digital banking tools. Join us on this transformative journey to reshape the future of banking!

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📄

Managing loan maintenance requests

Handling loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👥

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service, preferably in banking.

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📊

Financial systems navigation

Proven ability to navigate financial systems with ease.

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🤝

Relationship management skills

Experience managing customer relationships to drive retention.

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View more

Meet the team

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service, preferably in banking.

View

Financial systems navigation
Proven ability to navigate financial systems with ease.

View

Relationship management skills
Experience managing customer relationships to drive retention.

View

Consumer lending exposure
Experience with consumer lending is a valuable asset.

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