BOQ Group1 follower38 jobs

Customer Relationship Specialist - Albany Creek

JuniorMid levelFull-timeOfficeAlbany Creek QLD 4035, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Albany Creek branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers’ financial needs, while also playing a key role in coaching team members and championing digital banking tools. Join us on this transformative journey to reshape the future of banking!

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📄

Managing loan maintenance requests

Handling loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👥

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service, preferably in banking.

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📊

Financial systems navigation

Proven ability to navigate financial systems with ease.

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🤝

Relationship management skills

Experience managing customer relationships to drive retention.

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Meet the team

About the company

Apply on BOQ Group
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4 criteria for this job
Customer service experience
Demonstrated experience in customer service, preferably in banking.

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Financial systems navigation
Proven ability to navigate financial systems with ease.

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Relationship management skills
Experience managing customer relationships to drive retention.

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Consumer lending exposure
Experience with consumer lending is a valuable asset.

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