BOQ Group1 follower38 jobs

Customer Relationship Specialist - 116 Queen Street

JuniorMid levelFull-timeOffice116 Queen St, Brisbane City QLD 4000, AustraliaPosted 1 day agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Queen Street branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by understanding customers’ financial needs and providing tailored banking solutions. The team thrives on collaboration and is dedicated to creating a positive impact in the community.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations.
👥

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

View

🏦

Banking or financial services background

Proven experience in banking or financial services environments.

View

📊

Attention to detail

Strong attention to detail in managing financial systems.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Banking or financial services background
Proven experience in banking or financial services environments.

View

Attention to detail
Strong attention to detail in managing financial systems.

View

Coaching experience
Experience coaching team members on service excellence.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
BOQ Group
BOQ Group
Customer Relationship Specialist - Hervey BayHervey Bay, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face in the Hervey Bay branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers' financial needs, while also playing a key role in coaching team members and championing digital banking tools. The team thrives on collaboration and is committed to reshaping the future of banking.
BOQ Group
BOQ Group
Customer Relationship SpecialistSydney, NSW · Full-time
This job is all about providing outstanding customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a driven and supportive team that values collaboration and inclusivity. The focus is on creating positive customer experiences while contributing to a workplace that embraces diversity and fosters personal and professional growth.
BOQ Group
BOQ Group
Customer Relationship SpecialistMount Eliza, VIC · Full-time
This job is about providing exceptional customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a supportive and fun team that values collaboration and inclusivity. The focus is on personal growth and creating positive experiences for both customers and colleagues.
BOQ Group
BOQ Group
Customer Relationship SpecialistCanning Vale, WA · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face in our Canberra branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, making a real impact in the lives of our customers.