About the job
This job is about providing exceptional customer service and building meaningful relationships with clients. At BOQ Group, you will be part of a supportive and fun team that values collaboration and inclusivity. The focus is on personal growth and creating positive experiences for both customers and colleagues.
You'll be responsible for
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Providing outstanding customer service
Identifying and supporting customers to explore their current and future financial needs, while facilitating referrals to specialist teams when necessary.💬
Developing customer relationships
Building strong relationships through regular contact and proactive lead management to enhance customer satisfaction.🤗
Coaching team members
Supporting and coaching Customer Service Officers to ensure a high-performing team environment.Key criteria
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Customer relationship experience
Demonstrated experience building and maintaining customer relationships.View
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Retail banking experience
Proven experience in the retail banking industry, especially in consumer lending.View
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Communication skills
Strong written and verbal communication skills for effective customer interactions.View