BOQ Group1 follower38 jobs

Customer Relationship Specialist

JuniorMid levelFull-timeOfficeCanning Vale WA 6155, AustraliaPosted 1 day agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face in our Canberra branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, making a real impact in the lives of our customers.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📋

Managing loan maintenance requests

Handling loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.
🌱

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🏦

Banking or financial services background

Proven experience in banking or financial services environments.

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🔍

Attention to detail

Strong ability to navigate financial systems accurately.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Banking or financial services background
Proven experience in banking or financial services environments.

View

Attention to detail
Strong ability to navigate financial systems accurately.

View

A meaningful career starts with a match

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