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Customer Relationship Specialist - Hervey Bay

JuniorMid levelFull-timeOfficeHervey Bay QLD 4655, AustraliaPosted 1 day agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face in the Hervey Bay branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers' financial needs, while also playing a key role in coaching team members and championing digital banking tools. The team thrives on collaboration and is committed to reshaping the future of banking.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals.
📄

Managing loan maintenance requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations.
👥

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking or finance.

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📊

Financial systems navigation

Demonstrated ability to navigate financial systems with ease.

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🤝

Coaching experience

Experience coaching team members on service excellence and lead identification.

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Meet the team

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4 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking or finance.

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Financial systems navigation
Demonstrated ability to navigate financial systems with ease.

View

Coaching experience
Experience coaching team members on service excellence and lead identification.

View

Attention to detail
Proven attention to detail in managing customer requests and documentation.

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