About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Beenleigh branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying customers’ financial needs and matching them with the right banking solutions, while also managing loan requests and coaching team members. The team thrives on collaboration and a proactive approach to customer service, ensuring a positive impact on the community.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.👥
Coaching team members
Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking.View
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Financial systems navigation
Proven ability to navigate financial systems with ease.View
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Coaching experience
Experience coaching team members on service excellence and lead identification.View
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