BOQ Group1 follower49 jobs

Customer Relationship Specialist- Rockhampton

JuniorMid levelFull-timeOfficeRockhampton City QLD 4700, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our North Rockhampton branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by understanding and responding to customers’ financial needs. The team thrives on collaboration and a proactive approach, ensuring every customer feels valued and supported.

You'll be responsible for

🗣️

Engaging with customers

Engaging customers in meaningful conversations to uncover their current and future financial goals.
📋

Managing loan maintenance requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.
🌱

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking.

View

📊

Financial systems navigation

Demonstrated ability to navigate financial systems with ease.

View

🔍

Attention to detail

Strong attention to detail for accurate loan maintenance requests.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking.

View

Financial systems navigation
Demonstrated ability to navigate financial systems with ease.

View

Attention to detail
Strong attention to detail for accurate loan maintenance requests.

View

Coaching experience
Experience coaching team members on service excellence and lead identification.

View

Digital banking tools
Familiarity with digital banking tools to assist customers effectively.

View

Similar jobs

View all
BOQ Group
BOQ Group
Customer Relationship Specialist - BeenleighBeenleigh, QLD · Full-time
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Beenleigh branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying customers’ financial needs and matching them with the right banking solutions, while also managing loan requests and coaching team members. The team thrives on collaboration and a proactive approach to customer service, ensuring a positive impact on the community.
BOQ Group
BOQ Group
Customer Relationship Specialist - Canning ValeCanning Vale, WA · Full-time
As a Customer Relationship Specialist, you will be the welcoming face of BOQ in the Canning Vale branch, working closely with the Branch Manager and a supportive team. Your role is crucial in delivering exceptional service by identifying and responding to customers’ financial needs, engaging them in meaningful conversations, and managing loan maintenance requests. The team thrives on collaboration and a proactive approach, making a real impact in reshaping the future of banking.
BOQ Group
BOQ Group
Customer Relationship Specialist - ChermsideChermside, QLD · Full-time
This job is about providing outstanding customer service at BOQ Group, where passion for customer service meets a supportive and fun team environment. The role is crucial in helping customers explore their financial needs and connecting them with relevant products and services. The team values collaboration and a personalized approach, ensuring every customer interaction is meaningful and impactful.
BOQ Group
BOQ Group
Customer Relationship Specialist - CanberraCanberra, ACT · Full-time
As a Customer Relationship Specialist at BOQ in Canning Vale, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by understanding customers' financial needs and providing tailored banking solutions. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.