BOQ Group
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Customer Relationship Specialist - Noosa

JuniorMid levelFull-timeOfficeNoosa, QLD, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face in the Noosa branch, working closely with a supportive team to deliver exceptional service. Your impact will be felt as you engage with customers, uncover their financial needs, and match them with the right banking solutions. The team thrives on collaboration and a proactive approach, ensuring a smooth experience for customers while fostering a culture of growth and inclusivity.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations.
👩‍🏫

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations.

Key criteria

💬

Customer service experience

Proven experience in delivering exceptional customer service.

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🏦

Banking or financial services background

Experience in banking or financial services is preferred.

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🔍

Attention to detail

Demonstrated ability to navigate financial systems accurately.

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Meet the team

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3 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Banking or financial services background
Experience in banking or financial services is preferred.

View

Attention to detail
Demonstrated ability to navigate financial systems accurately.

View

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