BOQ Group
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Customer Relationship Specialist- Rockhampton

JuniorMid levelFull-timeOfficeRockhampton City QLD 4700, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our North Rockhampton branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by understanding and responding to customers’ financial needs. The team thrives on collaboration and a proactive approach, ensuring every customer feels valued and supported.

You'll be responsible for

🗣️

Engaging with customers

Engaging customers in meaningful conversations to uncover their current and future financial goals.
📋

Managing loan maintenance requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.
🌱

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking.

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📊

Financial systems navigation

Demonstrated ability to navigate financial systems with ease.

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🔍

Attention to detail

Strong attention to detail for accurate loan maintenance requests.

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5 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking.

View

Financial systems navigation
Demonstrated ability to navigate financial systems with ease.

View

Attention to detail
Strong attention to detail for accurate loan maintenance requests.

View

Coaching experience
Experience coaching team members on service excellence and lead identification.

View

Digital banking tools
Familiarity with digital banking tools to assist customers effectively.

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