BOQ Group1 follower49 jobs

Customer Relationship Specialist - Chermside

JuniorMid levelFull-timeHybridChermside QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about providing outstanding customer service at BOQ Group, where passion for customer service meets a supportive and fun team environment. The role is crucial in helping customers explore their financial needs and connecting them with relevant products and services. The team values collaboration and a personalized approach, ensuring every customer interaction is meaningful and impactful.

You'll be responsible for

📞

Providing customer service

Identifying and supporting customers to explore their financial needs and providing relevant products and services.
🤗

Developing customer relationships

Building strong relationships through regular contact and proactive lead management.
👥

Coaching team members

Guiding and mentoring Customer Service Officers to improve service delivery and customer satisfaction.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in banking.

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📈

Retail banking knowledge

Demonstrated understanding of retail banking and consumer lending.

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🤝

Relationship building skills

Experience fostering long-lasting customer relationships and referrals.

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Meet the team

About the company

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in banking.

View

Retail banking knowledge
Demonstrated understanding of retail banking and consumer lending.

View

Relationship building skills
Experience fostering long-lasting customer relationships and referrals.

View

Technical system proficiency
Experience using various financial systems with attention to detail.

View

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