About the job
As a Customer Relationship Specialist at BOQ in Canning Vale, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by understanding customers' financial needs and providing tailored banking solutions. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with suitable banking solutions.📋
Managing loan maintenance requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth customer experience.🌟
Coaching team members
Supporting the development of team members by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Proven experience in customer service, ideally in banking.View
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Financial systems navigation
Demonstrated ability to navigate financial systems with ease.View
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Loan maintenance knowledge
Experience managing loan maintenance requests and adjustments.View
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