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Customer Relationship Specialist - Canberra

JuniorMid levelFull-timeOfficeCanberra ACT, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ in Canning Vale, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your role is vital in delivering exceptional service by understanding customers' financial needs and providing tailored banking solutions. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with suitable banking solutions.
📋

Managing loan maintenance requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth customer experience.
🌟

Coaching team members

Supporting the development of team members by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking.

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📊

Financial systems navigation

Demonstrated ability to navigate financial systems with ease.

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🔗

Loan maintenance knowledge

Experience managing loan maintenance requests and adjustments.

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View more

Meet the team

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4 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking.

View

Financial systems navigation
Demonstrated ability to navigate financial systems with ease.

View

Loan maintenance knowledge
Experience managing loan maintenance requests and adjustments.

View

Coaching skills
Experience coaching team members on service excellence.

View

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