Sonder22 followers23 jobs

Customer Renewals Manager (6 month Fixed Term Contract)

Mid levelContractHybridWaterloo NSW 2017, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Renewals Manager at Sonder plays a vital role in ensuring the seamless renewal and expansion of customer accounts. This position is essential for protecting recurring revenue and driving growth in a fast-paced, high-growth environment. The team thrives on collaboration and is dedicated to delivering high-quality outcomes that make a meaningful impact on workplace wellbeing.

Meet the team

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You'll be responsible for

🔄

Owning the renewal process

Managing the end-to-end renewal process for a high-volume portfolio of customer accounts, ensuring all renewals are completed accurately and on time.
📈

Identifying expansion opportunities

Progressing customer expansion opportunities to support revenue growth.
📋

Managing deal pipelines

Maintaining deal pipelines in HubSpot, ensuring data accuracy and strong pipeline hygiene.

Key criteria

📊

Customer operations experience

2-3 years in customer-facing operations or success roles.

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🗂️

CRM proficiency

Experience using HubSpot, Salesforce, or similar CRM platforms.

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📝

Commercial documentation skills

Experience preparing contracts, proposals, and order forms.

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A meaningful career starts with a match

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5 criteria for this job
Customer operations experience
2-3 years in customer-facing operations or success roles.

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CRM proficiency
Experience using HubSpot, Salesforce, or similar CRM platforms.

View

Commercial documentation skills
Experience preparing contracts, proposals, and order forms.

View

Attention to detail
Proven ability to manage high volumes of work accurately.

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Process improvement mindset
Demonstrated experience identifying opportunities for operational efficiency.

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