Superloop3 followers7 jobs

Manager - Customer Retention & Loyalty

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The Customer Retention & Loyalty Manager at Superloop plays a vital role in protecting and growing the value of the existing customer base. This position focuses on reducing churn, improving customer tenure, and designing effective loyalty initiatives. Collaboration with various teams is key to enhancing customer loyalty and retention performance, ensuring a seamless experience for all customers.

You'll be responsible for

🛡️

Developing retention strategies

Creating and executing strategies aimed at reducing churn and improving customer tenure across the broadband customer base.
💰

Designing save offers

Managing save offers for customers at risk of leaving, ensuring they are targeted and commercially justified.
🏆

Implementing loyalty programs

Designing and executing loyalty initiatives that provide customers with meaningful reasons to stay with Superloop.

Key criteria

📊

Customer segmentation expertise

Proven experience developing customer segmentation frameworks for retention.

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🔍

Churn analysis skills

Demonstrated ability to interpret churn trends and customer behavior.

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📈

Retention strategy development

Experience designing targeted strategies to reduce customer churn.

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View more

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer segmentation expertise
Proven experience developing customer segmentation frameworks for retention.

View

Churn analysis skills
Demonstrated ability to interpret churn trends and customer behavior.

View

Retention strategy development
Experience designing targeted strategies to reduce customer churn.

View

Stakeholder management experience
Strong skills in collaborating with cross-functional teams effectively.

View

Performance monitoring capabilities
Experience building dashboards to track retention metrics and KPIs.

View

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