NSW Department of Customer Service32 followers310 jobs

Customer Resolution Representative

JuniorMid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Resolution Representative job is an exciting opportunity to join NSW Fair Trading, where you will play a vital role in delivering fair and transparent outcomes for consumers and businesses. This position is all about providing high-quality resolution services while maintaining empathy and professionalism in every interaction. The team thrives on collaboration and innovation, ensuring that customers are at the heart of everything they do.

Meet the team

About the company

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You'll be responsible for

📞

Delivering customer-centric services

Providing responsive resolution services that align with legislative and organizational requirements.
💬

Managing customer interactions

Handling customer correspondence with professionalism and empathy.
🤝

Collaborating across teams

Working with various teams to ensure consistent and high-quality dispute resolution outcomes.

Key criteria

🗣️

Customer-focused resolution experience

Demonstrated experience delivering customer-centric resolution services.

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📜

Legislation application skills

Proven ability to interpret and apply relevant legislation effectively.

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🤝

Dispute resolution expertise

Demonstrated experience in managing disputes and case resolution.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer-focused resolution experience
Demonstrated experience delivering customer-centric resolution services.

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Legislation application skills
Proven ability to interpret and apply relevant legislation effectively.

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Dispute resolution expertise
Demonstrated experience in managing disputes and case resolution.

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Analytical problem-solving
Proven ability to analyze complex issues and recommend solutions.

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Strong communication skills
Proven ability to engage stakeholders and communicate effectively.

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