NSW Department of Customer Service43 followers558 jobs

Customer Resolution Representative

JuniorMid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 2 months agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Customer Resolution Representative job is an exciting opportunity to join NSW Fair Trading, where you will play a vital role in delivering fair and transparent outcomes for consumers and businesses. This position is all about providing high-quality resolution services while maintaining empathy and professionalism in every interaction. The team thrives on collaboration and innovation, ensuring that customers are at the heart of everything they do.

You'll be responsible for

📞

Delivering customer-centric services

Providing responsive resolution services that align with legislative and organizational requirements.
💬

Managing customer interactions

Handling customer correspondence with professionalism and empathy.
🤝

Collaborating across teams

Working with various teams to ensure consistent and high-quality dispute resolution outcomes.

Key criteria

🗣️

Customer-focused resolution experience

Demonstrated experience delivering customer-centric resolution services.

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📜

Legislation application skills

Proven ability to interpret and apply relevant legislation effectively.

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🤝

Dispute resolution expertise

Demonstrated experience in managing disputes and case resolution.

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View more

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5 criteria for this job
Customer-focused resolution experience
Demonstrated experience delivering customer-centric resolution services.

View

Legislation application skills
Proven ability to interpret and apply relevant legislation effectively.

View

Dispute resolution expertise
Demonstrated experience in managing disputes and case resolution.

View

Analytical problem-solving
Proven ability to analyze complex issues and recommend solutions.

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Strong communication skills
Proven ability to engage stakeholders and communicate effectively.

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