Superloop3 followers7 jobs

Customer Resolution Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Customer Resolution Specialist job is all about making a positive impact on customer experiences by effectively managing and resolving complaints. This role is crucial for building trust and loyalty among customers, especially those in vulnerable situations. The team values empathy, proactive problem-solving, and collaboration, creating a supportive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📞

Managing complaints

Handling Superloop product complaints across multiple channels, engaging empathetically with customers, and maintaining accurate case notes.
📲

Customer engagement

Conducting inbound and outbound calls for vulnerable customers, managing emergency situations, and providing empathetic support.
🛠️

Proactive problem-solving

Addressing repeat caller concerns, investigating root causes, and coordinating with internal teams for permanent fixes.

Key criteria

📞

Customer support experience

3+ years in customer support or complaints resolution.

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💬

Empathy in communication

Demonstrated ability to engage with vulnerable customers empathetically.

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🔍

Analytical problem-solving skills

Experience in root cause analysis and resolving conflicts effectively.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer support experience
3+ years in customer support or complaints resolution.

View

Empathy in communication
Demonstrated ability to engage with vulnerable customers empathetically.

View

Analytical problem-solving skills
Experience in root cause analysis and resolving conflicts effectively.

View

Familiarity with Salesforce
Experience using Salesforce ticketing systems for complaint management.

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