Aware Super6 followers17 jobs

Member and Incident Resolution Specialist

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 4 months agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Member & Incident Resolution Specialist job is all about delivering easy, fast, and personal experiences for members during critical times. This role plays a vital part in ensuring that insurance-related incidents and escalated issues are handled with care and accountability. The team thrives on collaboration, working closely with various internal stakeholders to achieve strong outcomes for members and the fund.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📂

Case managing incidents

Taking ownership of incidents and escalated complaints from investigation through to remediation and closure.
📊

Conducting root cause analysis

Maintaining accurate records and ensuring incidents meet SLA and regulatory requirements.
📞

Communicating with members

Directly engaging with affected members to manage expectations and provide updates.

Key criteria

📊

Superannuation or financial services experience

Proven experience in superannuation or financial services environments.

View

🔍

Incident resolution and complaint management

Demonstrated experience resolving incidents and complaints effectively.

View

📜

Understanding of legislation and compliance

Ability to interpret and apply relevant regulations and policies.

View

View more

A meaningful career starts with a match

Apply on Aware Super
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Superannuation or financial services experience
Proven experience in superannuation or financial services environments.

View

Incident resolution and complaint management
Demonstrated experience resolving incidents and complaints effectively.

View

Understanding of legislation and compliance
Ability to interpret and apply relevant regulations and policies.

View

Strong communication skills
Excellent written and verbal skills for member engagement.

View

Problem-solving and analytical skills
Strong investigation and root cause analysis capabilities.

View

Similar jobs

View all
Aware Super
Aware Super
Member and Incident Resolution SpecialistMelbourne, VIC · Full-time
This job is about being a Member & Incident Resolution Specialist at Aware Super, where you will play a vital role in delivering exceptional experiences for members during critical times. Your work will have a significant impact on the lives of 1.1 million members, ensuring their needs are met with care and accountability. The team values flexibility and collaboration, fostering an environment where everyone can thrive.
Challenger
Challenger
Customer Resolution Specialist – CollectionsNSW · Full-time
The Customer Resolution Specialist – Collections job at Challenger Limited is all about helping people find their way back on track. This role is crucial in providing financial security for customers facing difficulties, ensuring they are treated with dignity and respect. The team thrives in a supportive environment, where empathy and professionalism are at the forefront of every interaction.
Flight Centre
Flight Centre
Member Support Leader - Sydney, NSWNSW · Full-time
As a Member Support Leader, you will lead a high-impact function that shapes the full member experience—from onboarding to ongoing engagement. This job is all about driving scalable, cost-effective support while elevating customer satisfaction and long-term profitability. The team thrives on innovation and collaboration, creating a supportive environment where everyone can connect, grow, and succeed.
Superloop
Superloop
Customer Resolution SpecialistMelbourne, VIC · Full-time
The Customer Resolution Specialist job is all about making a positive impact on customer experiences by effectively managing and resolving complaints. This role is crucial for building trust and loyalty among customers, especially those in vulnerable situations. The team values empathy, proactive problem-solving, and collaboration, creating a supportive environment where everyone can thrive.