Member and Incident Resolution Specialist
About the job
The Member & Incident Resolution Specialist job is all about delivering easy, fast, and personal experiences for members during critical times. This role plays a vital part in ensuring that insurance-related incidents and escalated issues are handled with care and accountability. The team thrives on collaboration, working closely with various internal stakeholders to achieve strong outcomes for members and the fund.
You'll be responsible for
📂
Case managing incidents
Taking ownership of incidents and escalated complaints from investigation through to remediation and closure.📊
Conducting root cause analysis
Maintaining accurate records and ensuring incidents meet SLA and regulatory requirements.📞
Communicating with members
Directly engaging with affected members to manage expectations and provide updates.Key criteria
📊
Superannuation or financial services experience
Proven experience in superannuation or financial services environments.View
🔍
Incident resolution and complaint management
Demonstrated experience resolving incidents and complaints effectively.View
📜
Understanding of legislation and compliance
Ability to interpret and apply relevant regulations and policies.View
View more
