Aware Super6 followers17 jobs

Member and Incident Resolution Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job is about being a Member & Incident Resolution Specialist at Aware Super, where you will play a vital role in delivering exceptional experiences for members during critical times. Your work will have a significant impact on the lives of 1.1 million members, ensuring their needs are met with care and accountability. The team values flexibility and collaboration, fostering an environment where everyone can thrive.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📂

Case managing incidents

Take end-to-end ownership of insurance-related incidents and escalated member issues, ensuring resolution and closure with care and clarity.
🔎

Conducting root cause analysis

Analyze incidents to identify trends and improvement opportunities, maintaining accurate records and ensuring compliance with SLAs.
📞

Communicating with members

Engage directly with affected members via phone, email, and other channels to manage expectations and provide empathetic updates.

Key criteria

📊

Superannuation or financial services experience

Proven background in superannuation or financial services environments.

View

🔍

Incident resolution expertise

Demonstrated experience resolving incidents and complaints effectively.

View

📜

Regulatory knowledge

Ability to interpret and apply relevant legislation and policies.

View

View more

A meaningful career starts with a match

Apply on Aware Super
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Superannuation or financial services experience
Proven background in superannuation or financial services environments.

View

Incident resolution expertise
Demonstrated experience resolving incidents and complaints effectively.

View

Regulatory knowledge
Ability to interpret and apply relevant legislation and policies.

View

Strong communication skills
Excellent verbal and written skills for member engagement.

View

Problem-solving skills
Strong investigation and root cause analysis capabilities.

View

Similar jobs

View all
Aware Super
Aware Super
Member and Incident Resolution SpecialistSydney, NSW · Full-time
The Member & Incident Resolution Specialist job is all about delivering easy, fast, and personal experiences for members during critical times. This role plays a vital part in ensuring that insurance-related incidents and escalated issues are handled with care and accountability. The team thrives on collaboration, working closely with various internal stakeholders to achieve strong outcomes for members and the fund.
Challenger
Challenger
Customer Resolution Specialist – CollectionsNSW · Full-time
The Customer Resolution Specialist – Collections job at Challenger Limited is all about helping people find their way back on track. This role is crucial in providing financial security for customers facing difficulties, ensuring they are treated with dignity and respect. The team thrives in a supportive environment, where empathy and professionalism are at the forefront of every interaction.
Flight Centre
Flight Centre
Member Support Leader - Sydney, NSWNSW · Full-time
As a Member Support Leader, you will lead a high-impact function that shapes the full member experience—from onboarding to ongoing engagement. This job is all about driving scalable, cost-effective support while elevating customer satisfaction and long-term profitability. The team thrives on innovation and collaboration, creating a supportive environment where everyone can connect, grow, and succeed.
Superloop
Superloop
Customer Resolution SpecialistMelbourne, VIC · Full-time
The Customer Resolution Specialist job is all about making a positive impact on customer experiences by effectively managing and resolving complaints. This role is crucial for building trust and loyalty among customers, especially those in vulnerable situations. The team values empathy, proactive problem-solving, and collaboration, creating a supportive environment where everyone can thrive.