Aware Super6 followers17 jobs

Member and Incident Resolution Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about being a Member & Incident Resolution Specialist at Aware Super, where you will play a vital role in delivering exceptional experiences for members during critical times. Your work will have a significant impact on the lives of 1.1 million members, ensuring their needs are met with care and accountability. The team values flexibility and collaboration, fostering an environment where everyone can thrive.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📂

Case managing incidents

Take end-to-end ownership of insurance-related incidents and escalated member issues, ensuring resolution and closure with care and clarity.
🔎

Conducting root cause analysis

Analyze incidents to identify trends and improvement opportunities, maintaining accurate records and ensuring compliance with SLAs.
📞

Communicating with members

Engage directly with affected members via phone, email, and other channels to manage expectations and provide empathetic updates.

Key criteria

📊

Superannuation or financial services experience

Proven background in superannuation or financial services environments.

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🔍

Incident resolution expertise

Demonstrated experience resolving incidents and complaints effectively.

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📜

Regulatory knowledge

Ability to interpret and apply relevant legislation and policies.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Superannuation or financial services experience
Proven background in superannuation or financial services environments.

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Incident resolution expertise
Demonstrated experience resolving incidents and complaints effectively.

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Regulatory knowledge
Ability to interpret and apply relevant legislation and policies.

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Strong communication skills
Excellent verbal and written skills for member engagement.

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Problem-solving skills
Strong investigation and root cause analysis capabilities.

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