Customer Resolution Specialist
About the job
The Customer Resolution Specialist at Home-in plays a vital role in supporting Customer Support Operations and Partnered Lawyer Firms. This job is all about delivering exceptional service throughout the home-buying journey, ensuring every customer feels valued and supported. The team thrives on collaboration, problem-solving, and a commitment to excellence, making it a fantastic opportunity for those passionate about customer satisfaction.
You'll be responsible for
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Managing escalated issues
Handling escalated customer issues and complaints, ensuring timely and effective resolution.💡
Providing expert guidance
Serving as the primary point of contact for complex inquiries and providing expert advice to team members.🤝
Collaborating with teams
Collaborating with various departments to gather information and resolve escalated issues.What we're looking for
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Customer service experience
Proven experience in customer service or technical support roles.View
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Problem-solving skills
Strong ability to resolve complex issues under pressure.View
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Communication skills
Excellent verbal and written communication abilities.View
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