Customer Resolution Specialist
About the job
The Customer Resolution Specialist at Home-in plays a vital role in supporting Customer Support Operations and Partnered Lawyer Firms. This job focuses on delivering exceptional service throughout the home-buying journey, ensuring customer satisfaction by managing escalated issues and providing expert guidance. The team thrives on collaboration, problem-solving, and a commitment to enhancing the customer experience.
You'll be responsible for
⚡
Managing escalated issues
Handling escalated customer issues and complaints, ensuring timely and effective resolution.🤝
Collaborating with teams
Working with various teams to troubleshoot and resolve complex settlement issues.📝
Documenting escalations
Tracking and documenting escalations to maintain accurate and detailed records.What we're looking for
🔍
Home-in processes and policies knowledge
Extensive understanding of Home-in's operational processes and policies.View
🗣️
Customer service experience
Proven background in customer service or technical support roles.View
🧩
Problem-solving skills
Strong ability to resolve complex issues under pressure.View
View more
