BOQ Group51 jobs

Customer Retention Consultant

JuniorMid levelFull-timeHybridElizabeth St, Melbourne VIC 3000, AustraliaBrisbane QLD, AustraliaPosted 2 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Consultant, you will play a vital role in BOQ Group's home-lending growth by fostering strong customer relationships and driving meaningful business outcomes. Your ability to navigate sales and retention conversations will contribute to exceptional customer experiences and long-term value. The team thrives on collaboration and embraces a fast-paced environment where every interaction is an opportunity to advocate for customers.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

💬

Strengthening customer relationships

Engaging in conversations to uncover lending needs and drive business outcomes.
🌟

Delivering exceptional customer experiences

Championing customer satisfaction through effective communication and problem-solving.
📞

Proactive outreach

Identifying referral opportunities and resolving customer needs efficiently.

Key criteria

💬

Customer relationship experience

Proven experience in building and maintaining customer relationships.

View

📈

Sales and retention skills

Demonstrated ability to drive sales and retain customers effectively.

View

🕒

Time management proficiency

Experience managing multiple priorities in fast-paced environments.

View

View more

A meaningful career starts with a match

Get started
Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer relationship experience
Proven experience in building and maintaining customer relationships.

View

Sales and retention skills
Demonstrated ability to drive sales and retain customers effectively.

View

Time management proficiency
Experience managing multiple priorities in fast-paced environments.

View

Tech-savvy mindset
Proven ability to learn and adapt to new technologies quickly.

View

Similar jobs

View all
Rentokil Initial
Rentokil Initial
Customer Service ConsultantBrisbane, QLD · Acacia Ridge, QLD · Full-time
Join a dynamic team as a Customer Service Consultant in Acacia Ridge, Brisbane, where you will play a vital role in delivering exceptional customer service. This job offers an exciting opportunity to connect with customers through phone and email, providing support and sales assistance. The team thrives on collaboration and aims to create a positive experience for every customer.
Rentokil Initial
Rentokil Initial
Customer Service Consultant | Internal Sales/AdminPort Melbourne, VIC · Full-time
The Customer Service Consultant position at Rentokil Initial is an exciting opportunity for a motivated individual who thrives in a dynamic, phone-based environment. This job plays a crucial role in deepening client relationships and driving business growth through effective communication and engagement. The team values collaboration, support, and a shared passion for making a positive impact in the community.
Telstra
Telstra
Telstra Retail: Part Time Customer Service & Sales Consultant DEVONPORTDevonport, TAS · Part-time
As a part-time Customer Service & Sales Consultant at Telstra, you will play a vital role in enhancing customer experiences by assisting with product selection and service activation. This job is all about making meaningful connections and ensuring customer satisfaction, contributing to the overall success of the store. The team thrives on collaboration and support, creating a positive environment where everyone can excel.
Telstra
Telstra
Telstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOURShellharbour, NSW · Part-time
As a Casual Customer Service & Sales Consultant at Telstra, you will provide frontline support to customers, helping them with product selection and service activation. This job is all about creating positive experiences and contributing to customer satisfaction and store performance. The team thrives on collaboration and aims to create a welcoming environment where everyone can achieve their goals.