BOQ Group1 follower55 jobs

Customer Retention Consultant

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Customer Retention Consultant at BOQ Group, you will play a vital role in enhancing home-lending growth by fostering strong customer relationships. Every interaction is an opportunity to advocate for customers and contribute to their success while driving business outcomes. The team thrives on collaboration, clear communication, and a commitment to delivering exceptional experiences.

You'll be responsible for

💬

Strengthening customer relationships

Engaging in conversations to uncover lending needs and drive meaningful business outcomes.
📞

Proactive outreach

Working closely with teams to identify referral opportunities and resolve customer needs efficiently.
🌟

Delivering exceptional customer experiences

Advocating for customers and ensuring a seamless, high-quality experience in every interaction.

Key criteria

💬

Customer relationship management experience

Demonstrated experience managing customer relationships to drive loyalty.

View

📈

Sales and retention skills

Proven skills in sales and customer retention strategies.

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🗣️

Clear communication abilities

Strong communication skills for effective customer interactions.

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View more

Meet the team

About the company

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4 criteria for this job
Customer relationship management experience
Demonstrated experience managing customer relationships to drive loyalty.

View

Sales and retention skills
Proven skills in sales and customer retention strategies.

View

Clear communication abilities
Strong communication skills for effective customer interactions.

View

Organisational discipline
Experience managing multiple priorities in fast-paced environments.

View

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