Plantation Homes8 jobs

Customer Service Administrator

JuniorMid levelFull-timeHybridSpringwood QLD 4127, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining the Project Planning team as a Customer Service Administrator, where you will play a crucial role in ensuring that every home is ready for construction. Your work will significantly impact the customer journey, making sure everything runs smoothly and on schedule. The team thrives in a structured environment, valuing collaboration and exceptional customer service.

Meet the team

About the company

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You'll be responsible for

📞

Acting as the primary point of contact

Acting as the primary point of contact for customers during the pre-site phase, guiding them through requirements with professionalism, clarity, and empathy.
📅

Managing workflows

Managing weekly workflows and coordinating all pre-construction certifications and approvals to keep projects progressing.
📝

Preparing documentation

Preparing variations, permits, contracts, and supporting documentation with accuracy and exceptional attention to detail.

Key criteria

🏗️

Residential construction experience

Proven experience in residential construction or project coordination.

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📄

Strong organisational skills

High level of accuracy in handling documentation and compliance.

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💬

Excellent communication skills

Customer-centred approach with clear and empathetic communication.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Residential construction experience
Proven experience in residential construction or project coordination.

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Strong organisational skills
High level of accuracy in handling documentation and compliance.

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Excellent communication skills
Customer-centred approach with clear and empathetic communication.

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Confidence in fast-paced environments
Ability to thrive in a workflow-driven setting.

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Proactive problem-solving mindset
Anticipate issues and keep projects moving smoothly.

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