Customer Service Administrator Co-ordinator
About the job
The Customer Service Administrator Coordinator position at Rheem is all about delivering exceptional service while supporting the National Customer Service team. This job plays a crucial role in managing customer escalations, warranty claims, and service contract administration, ensuring that customers receive the best experience possible. Rheem values collaboration and creativity, fostering a great team environment where every day brings new opportunities to make a positive impact.
You'll be responsible for
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Managing customer escalations
Manage and coordinate customer escalations through to resolution, ensuring customer satisfaction.✉️
Communicating with customers
Communicate with customers to acknowledge enquiries and provide updates on their issues.📝
Processing warranty claims
Process warranty claims from third party service agents and manage merchant pricing claims.Key criteria
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Customer service experience
Demonstrated experience in customer service and complaint resolution.View
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Dispute handling expertise
Strong background managing disputes with stakeholders.View
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SAP proficiency
Experience using SAP for customer service processes.View
View more
