Rheem Australia1 follower4 jobs

Customer Service Administrator Co-ordinator

JuniorMid levelFull-timeHybridSydney NSW, AustraliaAdministrationCustomer servicePosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Administrator Coordinator position at Rheem is all about delivering exceptional service while supporting the National Customer Service team. This job plays a crucial role in managing customer escalations, warranty claims, and service contract administration, ensuring that customers receive the best experience possible. Rheem values collaboration and creativity, fostering a great team environment where every day brings new opportunities to make a positive impact.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Managing customer escalations

Manage and coordinate customer escalations through to resolution, ensuring customer satisfaction.
✉️

Communicating with customers

Communicate with customers to acknowledge enquiries and provide updates on their issues.
📝

Processing warranty claims

Process warranty claims from third party service agents and manage merchant pricing claims.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service and complaint resolution.

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⚖️

Dispute handling expertise

Strong background managing disputes with stakeholders.

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🖥️

SAP proficiency

Experience using SAP for customer service processes.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service and complaint resolution.

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Dispute handling expertise
Strong background managing disputes with stakeholders.

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SAP proficiency
Experience using SAP for customer service processes.

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Microsoft Office skills
Proficient in Microsoft Office for reporting and documentation.

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Attention to detail
Strong focus on accuracy and continuous improvement.

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