Defence Housing Australia1 follower2 jobs

Customer Service Centre Consultant Temporary Employment Register 2026-27

GraduateJuniorFull-timeHybridHunter Region, NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Centre Consultant position at Defence Housing Australia (DHA) offers an exciting opportunity to make a difference in the lives of Defence members and their families. This job plays a critical role in supporting Defence capability by providing essential housing services. The team values collaboration and is dedicated to achieving key performance indicators while fostering a positive workplace culture.

You'll be responsible for

📋

Administering complex entitlements

Responsible for the administration of complex entitlements for Defence members, ensuring accuracy and compliance
🏠

Coordinating tenancy services

Coordinate tenancy services and manage lessor enquiries within articulated key performance expectations
🤝

Communicating with stakeholders

Communicate with a range of internal and external stakeholders to provide support and resolve issues

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service results.

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🗣️

Outstanding communication skills

Demonstrated ability to provide timely information to stakeholders.

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📅

Work planning skills

Experience planning work goals to achieve key performance indicators.

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Meet the team

About the company

Apply on Defence Housing Australia
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service results.

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Outstanding communication skills
Demonstrated ability to provide timely information to stakeholders.

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Work planning skills
Experience planning work goals to achieve key performance indicators.

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Organisational skills
Demonstrated attention to detail and sound judgment.

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Team collaboration
Ability to adapt and work effectively as part of a team.

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