About the job
This job is about joining RACV’s Member Engagement Team as a Customer Service Consultant, where you will have the opportunity to make a meaningful impact while advancing your career in a respected organization. The role emphasizes delivering exceptional service and building strong relationships with members and customers. The team values a supportive and inclusive work environment, encouraging personal growth and work-life balance.
You'll be responsible for
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Delivering personalized experiences
Taking inbound calls and focusing on delivering personalized and valuable experiences to members and customers.💬
Maintaining relationships
Playing a critical role in maintaining strong lifetime relationships with members and customers.📚
Providing product information
Providing information about all RACV's products and services to new and existing members.Key criteria
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Phone-based customer service experience
Demonstrated experience in a phone-based customer service role.View
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Target-oriented exposure
Experience in a target/KPI oriented setting is essential.View
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Effective communication skills
Proven verbal and written communication abilities are crucial.View
