MYER6 followers43 jobs

Customer Service Manager

Mid levelFull-timeHybridMackay QLD, AustraliaPosted 2 hours agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Service Manager at Myer Mackay, you will be the driving force behind customer service excellence, leading teams across multiple departments to deliver outstanding service and achieve strong results. This pivotal job offers excellent opportunities for career progression and succession planning, while fostering a supportive and dynamic leadership environment. The team values collaboration and is committed to helping each other thrive.

Meet the team

About the company

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You'll be responsible for

🚀

Leading daily operations

Lead and manage daily department operations to drive customer satisfaction and financial performance
❤️

Fostering a customer-first culture

Foster a high-performance, customer-first culture by role modelling service excellence
🌱

Empowering team members

Empower and mentor your team to become the next generation of Myer leaders

Key criteria

👥

People leadership experience

Proven experience leading teams in a retail environment.

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📈

Performance management skills

Demonstrated ability to drive team performance and meet KPIs.

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🛍️

Customer service expertise

Strong background in delivering exceptional customer service.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
People leadership experience
Proven experience leading teams in a retail environment.

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Performance management skills
Demonstrated ability to drive team performance and meet KPIs.

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Customer service expertise
Strong background in delivering exceptional customer service.

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Retail operations knowledge
Experience with retail operations and commercial acumen.

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